Shipping and Payment

If the items are on stock and the order is created until 12:00 on a working day, we ship the order immediately, or the following day at the latest.

The price table serves for your quick orientation. If you like to learn more about the individual ways of shipping, please click on the concrete service.

Shipping within the Czech republic

Shipping within the Czech republic

Price

Average delivery time

GLS - order up to 1300 CZK

70 CZK

1 working day

GLS - order over 1300 CZK

Free

1 working day

Czech Post - order up to 1300 CZK

70 CZK

1-3 working days

Czech Post - order over 1300 CZK

Free

1-3 working days

Personal takeover

Free

0-2 working days

Shipping services within Slovakia                                                                 

Shipping services within Slovakia

Online payment (by card,
bank transfer, Paypal*)

Cash on delivery

Average delivery time

GLS

4,5 EUR (125 Kč)

6,3 EUR (175 CZK)

1-3 working days

GLS - order over 47 EUR (1300 CZK)

2,7 EUR (75 Kč)

3,6 EUR (100 CZK)

1-3 working days

The price in euros is orientational and is converted towards the price in CZK always through the current exchange rate. You can see the exact delivery rate after finishing your order.

*3.4% out of the overall amount is pu ont in Paypal payments

Shipping services outside CZE and SVK

The shipping rates to European countries can be found on the page “We are shipping internationally”, or you can learn it in the order overview. after filling out the order form for the particular country. Rates for the EU countries depends on the weight of the particular shipment.

Taking the shipment over from courier service

Please pay special attention to the intactness of the wrapping including the protective wrapping tape during the parcel takeover. If you find out any outer wrapping damage, do not take the parcel over. If the parcel is damaged and you decide to take it over, write down a damage protokol with the driver. Please take a picture of the parcel for quicker handling of the potential complaint. We will then help You with handling the complaint at our customer line or e-mail support.

GLS shipping service

By COD orders, possibility to pay by a courier.

A courier will contact you via SMS or e-mail about time delivery. In case, you would need to change time delivery, courier's contact information can be found in SMS or e-mail you have received. The standard time for delivering is between 8-17 hours based on your place of residence. After contacting a courier, the order can be delivered to a different address.

Tracking the parcel online > [External link in a new window outside the site Vitalvibe.eu]

Czech Post shipping service (parcel to hand)

Payment by cash on delivery is possible in cash only (payment by credit ccard is not possible)

  • Czech Post guarantees delivery right to your hand and to the desired address the following working day after filing the parcel. You will be informed via SMS or e-mail about the parcel delivery.
  • If the Fourier does not reach you, he will leave a slip of paper in your post box and the parcel will remain at your post of delivery (you will find the contact on the slip). Your parcel will wait there for 7 calendar days, afterwards it will be shipped back to us. You can ask the post for repeated delivery of the parcel on a concrete day or prolong the storage period.
  • For further informarmation you can see the Czech Post website, section Services for recipients and addressees, or go to www.balikovarevoluce.cz.
  • For further informarmation you can see the Czech Post website, section Services for recipients and addressees, or go to www.balikovarevoluce.cz.

If the parcel is not picked up it is returned back to us. We charge 100 CZK for re-sending the parcel. The maximum weight of a parcel is 30 kg. In parcels above 30 kg the items are put into another parcel.

Online parcel tracking > [External link in a new window outside the site Vitalvibe.eu]

Uloženka.cz

Uloženka enables the personal pick up of deliveries up to 20 kg in any branch in the Czech Republic. It is possible to pick up your packet within 1 or 2 days since your order is finished. The payment is possible cash or by card. The customer is informed about ready to pick up delivery via e-mail or sms.

It pre-Christmas time the opening time is extended for dispensing of packets. Every working day 7.00-20.00, you can use the weekend opening time too.

Opening time of dispensing points of Uloženka.cz

Mo - Fri

7. 12. – 11. 12.

9:00 - 20:00

Sat

12. 12.

9:00 - 14:00

Sun

13. 12.

closed

Mo - Fi

14. 12. – 18. 12.

9:00 - 20:00

Sat

19. 12.

9:00 - 14:00

Sun

20. 12.

9:00 - 14:00

Mo – Wed

21. 12. - 23. 12.

9:00 - 20:00

Thu -Sun

24. 12. - 27. 12.

closed

Mo - Wed

28. 12. - 30. 12.

11:00 - 19:00

Thur- Sun

31. 12. - 3. 1.

closed

Personal takeover at our branch

Personal takeover Brno:

We offer You the oportunity to pic kupitems directly in our shop, where we are also happy to help you. There is also the oportunity to buy more items. 

Address of the dispensing point and shop Brno:

Vitalvibe centrum, Veveří 127, Brno-Žabovřesky, 616 00, Czech  Republic
A map where You can find us in Brno

Dispensing hours: Monday – Friday from 9:00 to 17:00, Wednesday from 9:00 to 18:00 

For personal takeover it is necessary to create an order via our website www.vitalvibe.eu. As soon as we have prepared the order for You we will inform You immediately via e-mail (normally 1 – 2 working days. The payment is possible in cash (in Czech crowns) or by credit card. The goods will be reserved for You for 10 days, afterwards Your order can be canceled.

Photo of the dispensing point Brno:

Personal takeover Prague:

We offer You the oportunity to pic kup goods from our central store in Prague:

Address of the dispensing point Prague:

Wellpack sklad (Vitalvibe), Za sedmidomky 15, Prague 10, 101 00, Czech Republic
A map where You can find us in Prague

Wellpack storehouse (Vitalvibe), Za sedmidomky 15, Prague 10, 101 00, Czech Republic

Dispensing hours: Mo – Fri from 9:00 to 17:30 o’clock.

Here is dispensing place only. Currently here is not possible to change orders nor we offerprofessional consulting here. Payment is possible in cash only (in Czech crowns).

For personal takeover it is necessary to create an order via our website vitalvibe.eu. As soon as we have Your order ready we will inform You immediately (normally 1 – 2 working days). The goods will be reserved for You for 10 days, afterwards Your order can be canceled. 

Photo of the dispensing point Prague:

Goods wrapping:

We try to wrap the goods ready for shipping to our own recycled or used cases and boxes for the maximum ecology and usage of old boxes and cases.

Method of payment

Method of payment within CZE

Cena Price

Payment via cash on delivery

free

Payment via transfer to our account ***

free

Payment in cash at our branch

free

Payment by card

free

Payment via PayPal

3,4%  out of the total amount  

Payment at the takeover of the goods / cash on delivery

According to the method of payment You can choosebetween the payment in cash or by card.

In cash – cash on delivery –at the takeover of goods from delivery man –You pay the goods in cash to the courier company driver or mailman. Please alway prepare the exact amount in advance, You will speed up the parcel takeover.

In cash – at the personal pic kup inshop.

By credit card Visa/MasterCard – only at the personal pick up of the goods in Brno, or at the PPL driver.

Cash on delivery limits

GLS

 60 000 CZK

Czech Post

 100 000 CZK

InTime

 85 000 CZK

By credit card online (3-D Secure)

If You own a MasterCard, Maestro or VISA credit card, which allows internet payment, (if you are not sure,ask for information at Your bank),  you can use it for purchasing goods online. At the completion of your order You will be redirected to the WebPay payment gateway. used by Československá obchodní banka, a. s., which at the samte time guarantees maximum security possible.  If You are pay by card for the first time You will be asked to enter a sixteen-digit card number at the WebPay gateway. There is no need to be afraid because the information transfer is encrypted and therefore completely secure. All the payment information is transmitted through a secure way a Vitalvibe s.r.o. as a trader does not have access to it nor he saves it anywhere. Card payments are credited almost immediately and therefore we can dispatch Your order speedily.

Bank transfer

You can use bank transfer to send money to our account. After finishing Your order and choosing method of payment You will receive information necessary for payment to our account including variable symbol (deposit invoice number). It is always necessary to state variable symbol so that we could accept Your payment.
The money usually arrives at our account within 0 – 2 working days from the moment of departure depending on Your bank. The goods are sent immediately after receiving the payment. At the takeover You do not pay any money to the courier company. The goods will be reserved for you for 10 days, afterwards Your order can be canceled.

Our bank contact:
Payments within Czech Republic:
Account number: 2900216850/2010

Necessary to state variable symbol (VS) = order number (is stated in the deposit invoice)
IBAN: CZ6020100000002900216850
SWIFT: FIOBCZPPXXX

Payments from the EU countries in euros:
For payments from Slovakia:
Account number: 2300494662 / 8330
enter as a regular payment
necessary to state variable symbol (VS) = order number (stated in the deposit invoice)

For payments from other EU countries in euros:

IBAN: CZ7620100000002300494662
BIC code/SWIFT: FIOBCZPPXXX

Necessary to state variable symbol (VS) = order number (is stated in the deposit invoice)
Bank: Fio banka, a.s., V Celnici 1028/10, Praha 1

PayPal

PayPal is simple and safe system of electronic payment. It enables you to pay through Your PayPal account or by credit cardswithout sharing any delicate information with the merchant.PayPal payments are credited almost immediately and therefore we can dispatch Your order speedily.