We ship abroad

We are happy to send you our goods abroad. For the quickest delivery possible we use for this purpose the services of courier company GLS. Below you can find prices and expected delivery time together with the method of payment.   

If  the goods are on stock  and the order is created until 12:00 on a working day, we ship the goods immediately, or the following day at the latest.

For arranging specific time of delivery you will be contacted  by your courier via sms or a phone call. Until then you can track your order online.

The maximum weight of a shipped parcel is 50 kg. In parcels over 50 kg of weight the goods are packed into another parcel, shipping fee for another parcel is charged.

Shipping within Slovak Republic                                                                  

Price in euros is orientational and is converted towards the price in CZK always through the current exchange rate.

*3.4% out of the overall amount is put on in Paypal payments

Other European countries – delivery time and price

*price including duty on value of 400 CZK for the states outside EU

** the price is calculated individually by the system after finishing  the order according to the exact weight over 50 kg to be as convenient as possible for the customer.

The price in euros is orientational and is converted by the current exchange rate towards the price in CZK. You can find the exact shipping rate after finishing your order.

Average delivery time: see the table above
Shipping: see the table above
Method of payment: By a credit card (VISA, Mastercard, Maestro), PayPal, Bank transfer

Coountries outside Europe – time of delivery and price

Time of delivery: individually depending on the country – please contact us at obchod@vitalvibe.cz
Shipping rate: 40 EUR or individually depending on the country
Method of payment: By credit card (VISA, MasterCard, Maestro), PayPal, Bank transfer

Taking delivery from a courier company

Please pay special attention to the intactness of the wrapping including the protective wrapping tape when taking delivery. If you find out any outer wrapping damage, do not take the parcel over. If the parcel is damaged and you decide to take it over, write down a damage protocol with the driver. Please take a picture of the parcel for quicker handling of the  potential complaint. We will then help You with handling the complaint at our customer line or e-mail support.

Method of payment

By credit card online (3-D Secure)

If You own a MasterCard, Maestro or VISA credit card, which allows internet payment, (if you are not sure, ask for information at Your bank),  you can use it for purchasing goods online. At the completion of your order You will be redirected to the WebPay payment gateway. used by ČSOB a.s., which at the samte time guarantees maximum security possible.  If You are pay by card for the first time You will be asked to enter a sixteen-digit card number at the WebPay gateway. There is no need to be afraid because the information transfer is encrypted and therefore completely secure. All the payment information is transmitted through a secure way a Vitalvibe s.r.o. as a trader does not have access to it nor he saves it anywhere. Card payments are credited almost immediately and therefore we can dispatch Your order speedily.

Bank transfer

You can use bank transfer to send Your money to our account. After finishing Your order and choosing method of payment You will receive information necessary for payment to our account including variable symbol (deposit invoice number). It is always necessary to state variable symbol so that we could accept Your payment.

The money usually arrives at our account within 0 – 2 working days from the moment of departure depending on Your bank. The goods are sent immediately after receiving the payment. At the takeover You do not pay any money to the courier company. The goods will be reserved for you for 10 days, afterwards Your order can be canceled.

Payments from countries outside EU in euros:

IBAN: CZ7620100000002300494662
BIC code/SWIFT: FIOBCZPPXXX

Necessary to state variable symbol (VS) = order number (is stated in the deposit invoice)
Bank: Fio banka a.s., V Celnici 1028/10, Praha 1

Payments within Slovak Republic in euros:
account number: 2300494662 / 8330
enter as an ordinary domestic payment
Necessary to state variable symbol (VS) = order number (is stated in the deposit invoice)
IBAN: CZ7620100000002300494662
BIC code/SWIFT: FIOBCZPPXXX

Payments within the Czech Republic in Czech crowns:
account number: 2900216850/2010

Necessary to state variable symbol (VS) = order number (is stated in the deposit invoice)
IBAN: CZ6020100000002900216850
SWIFT: FIOBCZPPXXX

PayPal

PayPal is simple and safe system of electronic payment. It enables you to pay through Your PayPal account or by credit cards without sharing any delicate information with the merchant. PayPal payments are credited almost immediately and therefore we can dispatch Your order speedily.